Public Storage

Frank was extremely helpful and courteous in presenting options. Very professional in every respect. I look forward to seeing him when I visit.

Rented mid-January to mid-February; driveway in between buildings B & C was covered with snow when we moved in. Thought this might be a fluke. Unfortunately, the next 2 times we visited, the driveway was worse! When we checked out, it was a couple of days after the ice/rain/snow episode. Staff claimed the plow did not come since there wasn't enough snow. Alas, 2' of ice was disastrous as we could not load without a tremendous amount of caution! One in our party fell flat on pavement! A staff member did come out to add a bit of sand to the entrance after the fact, but unfortunately not enough for location and situation! Was called by district management the following week. The unit was OK...I am sure there are other local storage areas to choose from next time. Price and location were good. Make sure you know what building and space you plan on renting ahead of time!

They raise prices at a steep and insane amount. $30+ a month extra for the second smallest storage unit is crazy, and they give no indication as to why there is a price increase. I could see if the price increase was for services around the storage facility like snow removal, but that’s seemingly not the case. We had snow almost a week ago and the entire storage facility is still covered in snow. I fell while going into my storage unit while 9 months pregnant because of the ice, snow and slush. I went to the office to complain and I was told “sorry, there’s nothing more we can do”. Claiming that they already put down ice melt. Customer service at the Westford location is deplorable. Going to begin to look elsewhere because I shouldn’t be told that they can’t help me or keep me safe on their property.

Frank was extremely helpful and welcoming.
Putting me at ease with the idea of me using a storage facility for the first time.
Thanks again Frank

The process was extremely easy and site was very clean. Frank is a great communicator: clear, concise, and friendly. He was prompt at returning my messages and very clear at explaining everything and answering all of our questions as this was the first time we have used a storage unit. Couldn’t have been easier!