Public Storage

Thank you very much Ana for your excellent service, you are a very kind girl!

I Stop by to look at the space I wanted to rent to confirm it was what I wanted during business hours no one was there I stopped by three times from 10:00-3:15 and left two messages to call me back about questions about the space. I also called the main Public Storage to help me complete the rental and they said The system wouldn’t let them complete the booking and I had to do it in the Office or online. I was moving my daughter‘s dorm stuff so I had to go ahead and book online because no one would call me back or was in office during business hours. The space is misleading. The Description of a space says ceilings of locker maybe lower than typical units. It says it has elevator access but does not mention once you use the elevator to get to the space. You then have to climb at 10 foot ladder to put stuff in the unit. This is why I wanted to look at it first. When Ana finally opened at 3.47 in the afternoon on Friday 17th I let Ana know that this is not the type of space I need and I need to switch to one that starts on the ground. She informed me I could change the unit to one that was taller and on floor level. She said the new price was gonna cost me $32 I ask why if I booked online it was $22.00 she told me she could not give me that rate that I had to cancel the first reservation and wouldn’t refund me the $29 administrative fee and I would have to pay it again to book another space online. I should’ve not had to pay $29 twice to book the right space Ana’s customer service was cold and unhelpful. She would not even call someone to make sure this couldn’t be correcte. Someone should’ve been in the office during the office hours. This would’ve avoided the problem altogether.

Ana, excelente servicio al cliente, me explico cada detalle, conoce bien su trabajo muy bien servicio.?

Operating hours are wrong. I passed by at 5:20pm and it was closed.

Anna, at the Andover location. Great customer service, experienced ,knows her job really well,helpful, friendly..