Public Storage

I just switched storage units from prime storage to public storage because the prices are way better and the person Kim was so helpful and the storage unit was so clean thank you for helping me kim

Do not EVER use this storage facility if you are about your belongings. If I could give this place zero stars I would. Not only do they raise their prices constantly and claim to be 'climate control' when really its disgustingly muggy and humid in their facility, but the place is infested with rodents. Apparently this isn't something that concerns the location because they do nothing at all to help customers dealing with these concerns.

Almost all of my items were deemed unusable due to the amount of rodent poop in the unit. Rodent poop covered my couch, it was on and around the mattress that was in the unit, and inside of closed boxes. There was very little in the unit that could be salvaged. When I inquired about getting some sort of money back due to the loss of my items I was told there was nothing they could do. They have bait traps all over the facility which tells me that rodents have been a problem for some time, and they simply do not care if all of your items have been ruined. Save yourself money and the trouble of having to throw out all of your items due to contamination and do not rent here.

This storage facility is supposed to be temperature controlled but is inadequate. Every visit it smells like mildew and mouse crap. We have asked many times to have them take care of the mice issue but it never went away. Also the 5x5 space that started at less than $70 dollars over 3 years ago was just raised to $176 dollars. Needless to say we chose to move to a much cleaner facility with one that does not smell and much cheaper and larger.

When I moved into my unit in February, I was quoted a rental price of $90 to $100 per month.However, within a month, I was informed that I needed to purchase insurance, bumping my monthly payment up to $130. Now, here’s where the plot thickens. In June, I received notice that my rent would increase from $130 to $172 per month, effective immediately. This means that within just six months of my tenancy, my rent has ballooned significantly. I’ve been a loyal customer who has never missed a payment, but this month, due to an unforeseen financial emergency, I informed the office that I would make my payment on August 14th. Despite this, I’ve been relentlessly hounded with phone calls and emails as if I’ve suddenly mastered the art of evasion.
And the grand finale? I went to my storage unit to grab a bag, only to find myself locked out until Wednesday August 14th. ! To add insult to injury, I now have to pay $200 just to regain access to my own belongings.
I’m sharing this not just to vent but as a public service announcement. Tell a friend to tell a friend: save your coins and think twice before renting storage space. You might just discover that by the time you’re ready to move out, you’ve spent enough to rent a small apartment!

The Cost of Speaking Up

I posted this review not even an hour ago, explaining that I would be making my storage payment a little late due to a financial emergency. Originally, I was supposed to pay $200. However, my attempt to save others from the pitfalls of hidden fees has backfired. Now, as a 'reward' for my honesty, I’m being asked to pay $375 just to access my unit. So, here’s my advice: Don’t be like me! Save your coins, because the struggle is real, and apparently, so are the penalties for speaking out.

Update:
After a wonderful chat with the district manager, Anthony, who listened and genuinely cared about my concerns, I’m thrilled to share that my issues with Public Storage have been completely resolved. Anthony’s attention to detail and commitment to customer satisfaction have inspired me to change my rating to a well-deserved five stars. Thanks, Anthony you’ve earned a spot in my “Customer Service Hall of Fame”!

August 2024 update:

•Rent jacked up.
•Mice out of control with the place in general. Nothing being done about it. Paying for my own control.
•Temp control / air has been broken yet again for the entire summer and everything is getting musty / growing mold AGAIN. Im paying for my own moisture control monthly, which in an open concept storage space is pointless but an attempt.
•Have yet to be contacted / compensated in any form about any of the issues being addressed.

If I had the option to move storage companies I would in a heartbeat but it’s not an option for myself unfortunately. So Im stuck here paying for temperature controlled storage which I have barely even received.

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l want to first say. The current staff here has been nothing short of amazing since I started renting here. The manager himself and his employees are all super friendly, down to earth people, very understanding and I have ZERO complaints about them at all. I actually enjoy being a customer here for that very reason. Knowing they are doing anything within their power to take care of the building and keep their customers happy.

My issue comes with the building itself and it’s being handled with properly or even at all on a corporate level.

When I first moved in, shortly after a pressurized fire sprinkler broke on the third floor flooding everything below it. My unit was directly under it on the first floor. A little alarming to come into and see. Whatever, things happen so I didn’t cause a problem. I dried my stuff off and threw some tarps up just to be sure.

This summer is a different story. Is it advertised that this is a climate controlled storage facility, but the humidity levels are very high in the building. It’s been a pretty bad summer so I didn’t even think anything about it, but over the last month I’ve started to notice a very musty smell overtaking the entire building. A few weeks ago I went into my unit and noticed that mold had started to grow on EVERYTHING in my 30’ unit. When I questioned the manager if anyone else had complained about this issue he said that the AC unit has not worked in over a year so there is nothing controlling the humidity levels of the building but corporate has been aware of the situation and working on replacing it eventually.

The same exact mold which is consuming my unit is also growing on the entire rest of the first floor of the building leading all the way up to the office itself. It is barely noticeable because the entire building is white, but had the walls been painted black I guarantee all of its tenants would be pretty alarmed.

I spoke with a member of corporate on site the other day and supposedly a new unit is in the works for replacement but there is no eta for its replacement.

Since then I have seen a handful of tenants pulling their stuff out this week based purely on their stuff growing mold.

Not only are the entire buildings paying tenants belongings and themselves being subjected to mold, the employees are working in these conditions day after day with seemingly nothing being done about it.

Nothing is being done to bring the moisture / humidity levels down in the building at all and when you contact insurance to file a claim, they offer up to $250 in damages. When you have a 30’ unit filled with antiques which are now covered in mold, that is almost worthless. Offer personal dehumidification solutions for the effected units. Rent industrial dehumidifiers for the building. Do anything to try to control it.

No compensation is being offered to long term tenants other than the insurance claim which is honestly just a waste of time. Month after month you are advertising and charging for a service that the building does not even offer its customers currently and im being charged month after month for a service which I have not only not received, the lack of it has damaged my entire units contents.

I don’t expect much from a corporate level business, but to not be able to be compensated in some way as a continuously honest and loyal customer is not a good look for the company.