Public Storage

Great communication. Transparency good

Voula was excellent in helping me browse through spaces as she demonstrated extreme patience and wonderful customer service. My experience was 10/10 and i WOULD recommend

I had a problem with my business partner, and wanted to change my access code and locks. Karl was very congenial and took care of it right away, changed my code and exchanged my lock at no charge.

Absolutely Horrible Experience

This was, without a doubt, the worst experience I’ve ever had with a storage company. Public Storage booked/confirmed a unit for me, but when I arrived, the door was completely locked from the outside. The lock that was supposed to be inside was instead locking the door, making the unit completely unusable.

I spent two days calling repeatedly, but no one ever answered. The office was closed during their stated business hours, and customer service was useless. They couldn’t reach the manager and refused to issue any reimbursement despite this being entirely their fault.

This is by far the most unprofessional and frustrating service I’ve encountered—possibly only rivaled by flying Spirit Airlines. Avoid Public Storage at all costs.