Public Storage

Dereck is great keeps a clean site. My daughter stores here and he’s always so helpful. I might need a unit myself and he helped point me in the right direction for everything

Since Public Storage has taken over Extra Space Storage the service has been terrible. I was on auto pay and now I am being told that they 'lost' my id and don't have a record of me. When they text me a link stating that this is the last chance to pay my bill but when I click the link it takes me to a page that reads 'this page does not exist'. I left a message for a manager to call me over 24 hrs ago and have received no call back. I have to pretend that I am a new customer to get someone on the phone. Once I get a rep on the phone they do not know the names of their managers and the only way to meet with someone is by appointment. Now because they lost my ID I have to cancel my eye exam and call out of work just to meet with a manager that I don't have a name for regarding ID that I provided when I first signed up for my storage unit 4 months ago.

Do not get a unit here unless you love poor customer service, a company that will lose your information, say that you owe them a payment and send you links that do not work and refuse to resolve or answer questions over the phone but instead, insist on making you set an appointment to waste your time.

Derek and Denise are not only helpful and informative but super friendly as well. They have a great sense of humor and very warm personality. Looking forward to working with them in the future!

Danielle was great. Wonderful customer service. Polite, knowledgeable and helpful. Great job!

Both Abby and Derrick are GREAT ?