Public Storage

Update to review; I added two additional stars solely because the staff here is super cool and they managed to bring me around to like this place more than when I started. Christian the guy who works here is the nicest guy and very accommodating. I would've left this place long ago if it wasn't for him. He is friendly makes you feel welcome and is willing to help if a problem arises and keeps the place spotlessly clean right down to the restrooms its as clean as home. a couple days ago after finally getting everything into my units and sort of organized that the rent price is increasing by 33.35% next month so after only a few months maybe 4? I now have to move the contents of my units to another facility which will take time money & effort. not happy rent price should be locked for at least 1 year
I have multiple units of the same size at this facility, each priced differently. When I asked about the varying prices, I was told they change hourly on the website, which seems excessive and unpredictable. Additionally, I dislike having to punch in my 8 or 9-digit code every few feet inside the building while moving items. It’s inconvenient, especially with self-closing doors that I have to manually hold open while dragging their provided carts. These carts are too wide for a single doorway, meaning I have to open two doors simultaneously while managing the cart, which is difficult to steer. The doors constantly try to close, making it a struggle to move items.

Another frustration is the limited access hours, only allowing entry from 7 AM to 10 PM. This restriction means I can’t access my belongings half the time I’ve paid for, which seems unfair. If I’m only allowed access for half the month, it feels like I should only pay half the rental price. Sometimes, I come home late from work and need something for the morning but can’t get into my unit because of the hours.

This month, an alarm was going off for six consecutive days, which was annoying and even caused headaches. The constant noise prevented me from working on reorganizing my units, which I planned to consolidate into one to save money. Due to the alarm, I lost six days, and now I might have to pay for three units instead of one, costing me an additional $1,000. The facility doesn’t prorate rent when you move out, so even if you leave on the 6th, you still pay for the full month. However, they do prorate when you move in late in the month, which shows they can do it but choose not to when it benefits them.

The worst part is the access hours. I want to be able to get to my things whenever I need them, not just during set hours. They have plenty of solar panels on the roof, so energy costs shouldn’t be an issue for 24/7 access. The facility also has lights on short timers, so if you’re inside a unit for a few minutes, they turn off, leaving you in the dark until you activate the motion sensor again. This inconvenience could be easily solved with longer timer settings or better lighting.

Moreover, the facility lacks adequate security. There are almost no cameras inside where the units are, which means anyone with an access code could potentially steal from units. The insurance they offer is limited to $5,000, which is hardly enough to cover the value of a 10x15’ space. It’s frustrating that the insurance is mandatory and inadequate, and the lack of security cameras doesn’t inspire confidence, especially when the fire alarm system malfunctioned for six days.

Overall, I don’t recommend this storage facility, or any similar ones, unless absolutely necessary. They are overpriced for the service provided and quick to impose fees, such as a “lock fee,” which feels excessive considering the high rental prices. Additionally, they are quick to lock you out and threaten to auction off your belongings if you can’t keep up with their astronomical fees and penalties. The facility makes it difficult to access your belongings and even harder to move in or out. If you’re considering using a storage unit, be prepared for these potential issues and costs.

very clean facility with helpful staff!!!

Chris is awesome, patient, understanding of my needs and also expressed that he knew what I needed and made my move in smooth and he expressed that the pm would appreciate more clients like me. I'm happy that you have Chris at this location. Thank you.

Multiple visits to public storage and getting assistance from Chris has always been courteous and professional.

When I went to public storage, Christ and Jack provided me with great costumer survive. They were both so kind and informative.

Linda was an exceptional help to me. Knowledgeable and friendly. A credit to this company.