Public Storage

Bait and switch- rented a 10 by 10 unit which upon move in is shown in the photo with mold and water damage. Was offered a larger unit for the same price since no other 10 by 10 units were available. Less than 3 months later, get an email that rent is going up by over $100 which now makes the rent price to be the actual full going rate for the larger unit. Fraudulent practices and no calls back from management and no one in the physical office most of the time. Don’t rent from Public Storage.

The service is a shame, they are never in the office.

The first few attempts for us to get into a unit there were unsuccessful and beyond frustrating to get in touch with someone in person. We weren't the only ones in the office with a similar issue. Peter made a rough starting point completely disappear by working around some time constraints and the holiday. He listened to what we needed. Public Storage you need to reward Peter for a handling a situation that would have gotten out of control if someone else was in that spot. Great job Peter!

The location is convenient, but property management aggressively raises prices on the storage units every 3 months, so if you plan to store something for a year plan on costs more than doubling over your lease. For example, if you are getting a $100 unit expecting an increase to $190 and then $260, all rapidly happening every 3 months. Factor that into your cost planning.
No ability to call and speak with the property management, just automated menus and you can leave a voicemail.

My experience with the Public Storage on Old Meadow has been very bad. There is no one sitting at the desk anymore to help with account issues. When I call the posted number, it goes to property manager who does not return my calls. Next I will try to put a post-it note on the door for someone to call me. Recommend using another storage facility.