Public Storage

Easy rental process with great communication. Safe but easily accessible units. Courteous, helpful personnel made moving into unit very efficient.

Confusing at first, as an ancient who has not rented a storage unit in too many moons, but JEREMY was FABULOUS - patient, NOT judgey or sarcastic, extremely helpful. Better not lose this employee!!

It’s clean and spacious

My experience did not start out good. I had an appointment at 5pm to tour a storage unit. When I went to the door it was locked and my husband and I waited outside for 10 minutes banging on the door. I knew that they weren’t closed because somebody had called to confirm my appointment and even told me they would be there until 6pm. Once the employee opened the door she did not apologize for the delay or anything. I give two stars because the tour was good and the units looked clean and well cared for. We will most likely still be renting a storage space here but please do better with your customer service.

Leaving the one star solely because the units are clean.

Before renting a storage unit, ask yourself, do you value reasonable rates comparable with the area? If so, this business is not for you. I started at a sub $100 rate 2 years ago (great) and was told last week that my rate would be going to $180. Last year, I was hiked to $140. When I asked about the rates and if there was anything they could do, I was told “this business does not value long term tenants. The best I can do is reduce your rate back to your original rate for a month while you find something else”.

Aside from the ludicrous pricing, it is near impossible to get anyone on the phone for customer service.

To those looking for a storage unit, I implore you to do your research. There are several other places in Roanoke and the NRV that offer climate controlled storage units that do not price hike like this business.

Happy to be taking my business elsewhere.