Public Storage

Cheyenne is an outstanding representative. She is both pleasant, knowledgeable, and convinced us that Public Storage will be the place to store our belongings once we sell our house in Florida.

Edit: I received a call from Trevor (district manager) and was refunded the amount of the rental minus admin fee. This is a completely acceptable resolution. This has completely changed my view of this company. Thanks Trevor.

Original: Highway robbery. Paid to reserve a unit. Got delayed and was unable to make my move in date. Realized that the unit size I reserved was not big enough. Called next day to cancel and get a bigger unit. They charged me for the month and refused a refund. I never even stepped foot in the unit. I can understand a pro rated fee, but the entire month!!! Ridiculous. Do not recommend.

I was at the Public Storage on Franklin Rd. today and Heather gave me great service. I highly recommended this place.

The building is climate controlled and immaculate. The onsite management is professional and friendly and the many online resources are extremely helpful. I rest easy knowing my belongings are safe there and that should there be a problem that the staff there will have my back.