Public Storage

Fantastic customer service with a very friendly smile!!

Great experience with Chey! Very knowledgeable about everything.

Chey at the Roanoke VA office was very helpful and clear in explaining the rental details. Was very pleased.

Another UPDATE: Can't leave Chris out because what he did is Awesome. Frequently, there is trash on the side of the building I go into to get to my storage unit. Lately, a lot of trash. It felt disheartening. I normally pick some of it up. This day, I saw Chris and asked him for a bag. He said no, you don't do this, I will do this. Next time I came to my storage unit a transformation had happened! No trash in sight. Chris did a great job. He's looking out for the professionalism of the building & business, and setting a tone. Thank you! I wish I could create separate reviews yet I don't see this option through Google on your site or it is my limited knowledge. I've looked everywhere.

UPDATE: This review is for Heather. Today, 9-3-2024 I went to Public Storage on Franklin Rd. in Roanoke, VA where Heather was working the desk. I had a couple of questions on temp. control and pricing of the 10 x 10 I've been in for about 6 months. Heather greeted me in an upbeat manner & helped me with more than I came in for. I've seen Heather walking the halls of the storage unit on several occasions making sure everything was as it should be. Due to having things I care for in my storage unit, this type of customer service reassures me I'm in the right place. I trust her customer service and her personal touch left me feeling uplifted. Thank you!

I went to secure storage space due to engaging the large process of moving from my home of 25 years. Needless to say, I've felt stressed & overwhelmed. When I arrived, there were 2 wonderful ladies working that day, Liz & Tonya. They helped me settle & orient and got me set up and covered. They both went beyond good customer service to great customer service with quite a bit of empathy. I appreciate them both. The storage center, itself, is clean & professionally run. I highly recommend. P.S. UPDATE: I want to give a big thanks and WhooHoo to Chey, an awesome lady who helped me figure out why my storage roll down door was not opening. Since she troubleshooted & shifted a lever or switch, I've been good to go. Often I see Chey walking the halls, checking on things. She is delightful. I would have left a separate review for her yet I can't figure out how.