Public Storage

I have to say thank you to the attendant Heather, I came in to help a friend take a few things out and she was cleaning the property and it looked exceptionally clean. We were able to get in and out without any issues this time!

Incompetence and gross negligence are the words that best describe this location and business.

If you take nothing else from my experience below, note:
“Property Management” is a joke
Heather is negligent and rude
They do not confirm your move out so you are left with incurring charges

After moving out of this space a month ago, I was finally able to get the $310 charge removed from my account. This took over 30 phone calls to accomplish. The property does not have a manager onsite, it is a kiosk location. This means that when you move out, they do not check that the lock was removed. During my move out I went to the kiosk and spoke to an agent virtually. I showed her my lock, she refunded my over paid account, and I thought the exchange was over. Imagine my surprise to learn of an overdue charge a week later. I called the property and left a message requesting a call back. After several days with no communication I call again and speak with someone who said the system was still showing a lock present but that they would have someone go out and confirm its removal. Multiple days pass with no communication. I call back and go through the saga again. Heather, the property manager, says they will go out and confirm that afternoon and to call into corporate the next day to get the charge removed. I follow these instructions only to be told by corporate that the space is still showing as occupied. I call back a third time to the property and speak to Heather, understandably frustrated by my experience. She does do whatever key strokes are needed to note the lock is no longer on my space, but when pressed with questions about how we got to this point after multiple points of contact, proceeds to hang up on me. Calling back to corporate the next day they tell me that although it shows the lock is no longer present, I still owe for occupying in the new month (plus late fees!), as it had already switched from January to February when the notation was made. I contest this, seeing as how I moved out three weeks prior, diligently followed their own move out checklist (even sending a notice of move out through the app early), and am not responsible for Heather’s incompetence at doing her job. I was informed that this would be escalated to the district manager (could not get a name, phone number, or email address and was told they don’t know who this person is) and I would receive a call or email within 48 business hours. I receive no form of communication. I call back, am told that it will be escalated again, and that again I should receive a call or email within 48 hours. Again, nothing comes across. The third call and escalation to the “district manager” I also ask for the legal information to provide to my lawyer to dispute these charges. I was told it would be resolved in 72 business hours then and today I am happy to say that the balance has been removed. Every single part of this process has been a nightmare. From the move out saga to the lack of vehicle maneuverability onsite, I wouldn’t suggest this property to my worst enemy. In fact, if this specific Public Storage location was burning down, I’d bring marshmallows.

Customer service is non-existent have been waiting for a minor repair for 6 months they have been contacted work orders put in but yet no repairs done unit and facility is clean customer service is just a lot of lip service

Very disappointing

I was at the kiosk checking for prices and a manager by the name of Heather came in and greeted me with the most amazing warm smile. She made sure that I was being taken care of at the kiosk, she walked me step by step how to rent on my own, although I am still deciding, but when I do, I know how! She mentioned that she was new but honestly I could not tell. The service she provided was excellent. She talked to me about the property benefits, access hours, and reassured me that if I ever needed anything all I have to do is come in here and click the green button on the key off to reach a live person for resolution. I would recommend this location to everyone in the Concord/ Kannapolis area for your storage needs! Thank you Heather for your patience, and bright spirit, she needs a raise ! ??

Friendly staff.