Public Storage

Shana was very helpful. It's my first time getting a storage unit. She made it easy to understand.

My personal items were damaged because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). They should take responsibility for their inability to maintain their facility properly.
We had been renting an inside, climate-controlled 5x10 space for over 10 months. On 30 January 2025, we went to move our items out of that space and into a 10x10 space. Once we moved the first boxes at the entrance of our locker, we noticed that there were puddles of water on the floor and that it had soaked into our boxes and damaged our items. Numerous items were covered in mold and were ruined. Upon further inspection, it was obvious that water had leaked from the outside door of the facility and leaked across the facility floor into our storage locker.
I immediately went to the office and got Patrick, who worked for Public Storage. He took videos and pictures as well, acknowledging that the water had enter from the outside and leaked into our unit. I showed him our damaged items and also provided him additional pictures via text message. He said we would notify Sherrie, the DM and that she would be in touch. This was on 30JAN2025. On 10 FEB, I contacted the Public Storage “WE CARE” line since the Sherrie, the DM had still not reached out to me. On 11 FEB, Sherrie did contact me and said that there is nothing they could do since I did not purchase insurance from Public Storage.
My damage was caused because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). Employees should have noticed the water running in from the outside, through the door, and into my unit. If they had done proper checks and maintenance, they could have notified me earlier of possible water leaking into my unit, and we could have prevented this damage. This was not caused by one event. This was caused by numerous events over a period of time.

I was handled very efficiently and professionally.

Clean & well maintained. Did'nt realize you had to be out by 9:00

Shana was awesome with my storage needs