Public Storage

IT IS IMPOSSIBLE TO SPEAK TO ANYONE AT THIS LOCATION! SINCE DAY 1..THERES NOT A CUSTOMER SERVICE AGENT TO ASSIST AND IF YOU CALL THEY NEVER..EMPHASIS ON NEVER ANSWER THE PHONE. I WILL BE MOVING MY BELONGINGS FROM THIS STORAGE JUST BECAUSE I CANT EVER GET IN CONTACT WITH ANYONE. IF YOU HAVE ANY ISSUES, TRUST THAT YOU WILL NOT BE ABLE TO SEE OR SPEAK TO ANYONE.

It's impossible to give 0 ... I just stopped by the office and everything electronically. Well I think this should be a good experience but is not . I rent the location with a QR code at the glass door. It looks like everything is so good until I paid . I chose the size and got the app on my phone to open the gate , uhuuu wonderful. Everything is modern and working so well when I get the unit , this unit is inside and has another door with another code , now, the nigthmare starts , I can't get in and I go back at the front office with nobody to help you and the machine inside with a live representative inside on big screen . Call them and ask my question she don't know how to answer my question and told me to call 1800 . I called and got the answer machines and just called back at the live representative, and another one gave a code to open the door to access the storage unit . I open the door and look th space , is so far way for me and I decide going back on the screen with a live representative and ask for move my unit and she say the manager will contact me , and I explain about hour and half I back and forward and nobody is there and I asking for my refund and starting record the conversation for my records because is my rigths , she hang up and nobody answering on the 1.800 number ... I don't recommend that anyone use this service from this company . Is it a nightmare and I waiting for my refund .

Im currently in the process of moving back to Atlanta. I called public storage and spoke with Latifah. She was able to give me the pricing as well as all the info i needed to rent a unit.

I haven't even started my rental yet but I'm already giving 5 stars because of Latifah! She called to check on my reservation and was so helpful. The movers are moving my things to my unit without me, and she made me feel so comfortable and informed about the process. Because of Latifah, I feel I am in good hands. She also told me that her colleague, Ben, was there too if I needed him. She sought no praise, applauded her co-worker, and made me a happy customer already. Kudos to Latifah! 5 stars!!

The issue that had ot got quickly taken care within 12 hours and I thankful that it did. I highly recommend this location if you need extra space to clear out the garage or if you have a love one move back home and you don't have the extra space for all of their stuff. Go see Ben......