Public Storage

I love how big the units are and how clean the property is.
Maryann is so sweet and kind. Thank you so much

So much cheaper than other storage facilities and much easier to navigate.

A quick review of the “reviews’ given to this location show a large number of reviewers who have only written one or two reviews. I will let me make your own inference, but I find it difficult to believe that the service at Public Storage is so great as to inspire one to write their first or second review, and even remember the name the person helping then.

I rented a storage unit (10x15) at this location for approximately 5 years. Always paid my rent before the 6th of each month. About 18 months ago, the so called “property manager' raised my rent by 40%. I called and spoke to him directly and he basically told me that he could raise my rent to whatever he wanted to. A quick review of my contract proved he was correct! I called the corporate office and they were able to get my rate reduced to a more reasonable level. In hindsight, I should have immediately moved my property.

A couple of months ago, the “property manager' raised my rent to $240 per month. Needless to say, I was not pleased. A quick review of the Public Storage website showed units similar to mine for well under $100. Again, I called to try and negotiate a fair deal and was met with a negative response. During this process, I didn’t pay my rent as I was hoping to negotiate a reasonable rate. I received a call from the “property manager” around the 20th of the month reminding me that my bill was still not paid. I informed him that I would pay my bill and vacate my unit before the end of the month.
I paid my bill in full on Jan 29th and went to move out on the 30th. To my surprise, a lock had been put on my unit. So, there I was with a rented truck and and no way to access my property. No one was onsite at this location (11 AM). I called the location, no answer. I called 4 more times….. no answer. I left a message and headed for the Northbrook location to demand access to my property. We arrived at the Northbrook location and no one is there. By now I am livid and run back home to retrieve my bolt cutters. By the time we get back to the storage unit, the “property manager” had removed the lock! No call, no apologies, nada!

Needless to say, I removed my property and got out of there!
I ended up moving to Extra Space Storage near the Mall of Georgia. I’m paying $60 month for a climate controlled unit. Yup, 75% less than Public Storage! Super nice people who are very helpful. (but I still can’t remember their name.) Very nice location and very clean!

I’m happy to be rid of Public Storage and will never darken their door again. I honestly feel like I was taken advantage of! I hope that this honest review will save others from experiencing what I had to experience with Public Storage!

Very Clean and Renting and Payments are soo Easy

This place looks great and everyone is so kind!