Public Storage

DISGUSTING AND UNSAFE STORAGE FACILITY…

Unclean, Unsanitary, Unsafe, Broken… Public Storage, 1210 Clairmont Rd. Decatur, GA 30033

Trash everywhere, people sleeping in the units, discarded mattresses on the property, and the temperature in the “climate controlled” hallway of my building is 87 !!!! Crazy.

It is unbelievable how fast this place has fallen apart over the last year, and all because you no longer have on-site managers!

I have had storage units at this facility since 2010. They have allowed this place to completely fall apart- unsanitary and unsafe. Over the last year it just gets worse and worse.

During the last two weeks, I have had to go back and forth to my units there. There was a man sleeping/living in a unit in my building!

For two weeks there have been discarded, soiled mattresses around the driveway, trash in all the hallways (boxes, discarded furniture, bedding) and the dumpster situation looks like a slum in the worst part of New Delhi. None of this has been touched in two weeks!

Plus, I pay for climate-controlled units, and the temp in the interior hallway is 87!

The final straw for me this week was the full understanding of the stupidity in making the decision to no longer have on-site managers. They only have a kiosk for you to interact with, and it was broken. So, there was no way to get anything accomplished- no way to complain, no way to get anything fixed – no way to get anything done except by phone (and I made 12 calls and still go nowhere).

Apparently, the policy now is to have one manager cover five property locations- and that is impossible. So, it is no wonder the place has gone to hell- there is no one on the property to manage it.

Twice I tried to reach the district manager (Zack) to have him come see the property and hear my complaints. NO RESPONSE.

Oh, and the rate on my unit has TRIPLED over the last 18 months. Thanks for that- because it is unbelievable to be price gouging me when your property looks like a slum in New Delhi.

I should have moved out of your facility last year when the collapse started at this Public Storage location.

If you don't have on-site management then the facility falls apart because there is no one there to ensure safety, sanitation, and that the facility is in working order.

Terrible decision on your part to try and cut costs by getting rid of the on-site property managers.

They have raised our monthly premium twice now within 12 months!!!!

Be prepared for the bait-and-switch. We signed up at a reasonable rate, but it keeps getting jacked up. I guess they figure we can’t move to another provider, or it’s too inconvenient and we will just keep paying.

It’s time to cancel and move on.

U pay almost 200$ for homeless people to sleep in the empty storage units to rome around at night the doors dont work homeless cut cables its been like this for months nobody pays attention to the cameras i guess . There dumpster has always been trashed up like crazy trashed its crazy what this storage unit has become . So glad i got out on time and dont have to worry when my storage unit was gonna get broken in to. They have terrible management bc if they had management thats good it wouldnt be like this .

After all it's a good option to store your staff. Takes some time to resolve your issues, but other than that - convenient location, reasonable quality app. The units are still smaller than they should be, but I'm OK with that after getting the unit I wanted.