Public Storage

I purchased a storage auction online and when I got to the facility, after driving an hour plus, Jeff at the front desk told me there was no storage auction left to pick up. That I was a backup bidder and that he doesn’t have a unit due for pick up. I told him the unit number and he grabbed a paper he had on his desk said oh ya, took my payment, and the said he doesn’t know what I have to sign. We walked to the unit. There was no lock on the unit just a tag. Per Jeff, that meant it was an empty unit ready to rent out. He gave me my money back but I told him that someone needs to also pay me what storage treasures decided charged. I called storage treasures and they said the facility needs to cancel the auction to refund me. He said he was not cancelling anything because he never had to do it before. I called storage treasures again and it needs to be cancelled on their end. I told him that he had to call his manager or I will call the cops because I paid for a unit that was empty. Now he is trying to call to cancel for payment. This is crazy and unprofessional.

If you want helpful friendly customer service go see Kay at this location! She went out of her way to help me figure out what I needed! Thank you for your help!! I will refer this location to all of my clients!

We’ve been storing our stuff here for a while now and needed to upgrade our unit size. We weren’t expecting much as far as help but were floored with how amazing Jeff was!! He’s very knowledgeable and helped us find a good deal with a bigger unit! We’ll happily suggest this place to other people and point them in the direction of Jeff!

Went in today and met Jeff. Super helpful, accommodating and quickly solved my issue. Thanks for your help, Jeff! Give that man a raise!