Public Storage

Do NOT RENT A STORAGE UNIT FROM HERE!!! The property manager will never answer the phone or return a phone call ! Nobody has a direct number for her and the one that’s listed you’ll never get an answer!

BEWARE!!!

I reserved and paid for a storage unit and the complete mess began when I wasn’t sent the gate code. After 30 minutes I was given the code. When I arrived (it’s an unmanned location) the gate was open, building wide open, zero measures to secure the facility) and the unit was no better - something extremely sticky (think molasses) was all over the floor, there were broken beer bottles, no lock left (which I paid for and was supposed to be in the unit), no zip tie on the unit (which is how a Public Storage rep said the unit would be left indicating it was prepared), the unit was not prepared whatsoever.

I spent over an hour talking to reps from the virtual kiosk on site, to no avail. There were no other appropriate units available. I will add that it was about 90 degrees in that kiosk.

I had to pay movers twice due to arriving to an unfit unit, all while dealing with a tragic family loss.

It took weeks to get someone to return a call from Public Storage who could refund me. I was issues a refund in full.

MUCH TO MY SURPRISE, A MONTH LATER PUBLIC STORAGE SENT ME TO COLLECTIONS . Whatttt?? They inconvenienced me and cost me money because they didn’t deliver the product I paid for. I fulfilled my end of the transaction 100%, they fulfilled 0% on their end, and now I have to fight collections and have my credit negatively impacted because they’re DISORGANIZED.

This company doesn’t care about the consumer imo, and has zero issue taking money but can’t deliver the promised product.

I think the Public Storage property at Brookhaven needs a facelift. My mom has been keeping her things there for a year and the place is a ghost town. It is like pulling teeth to get any on site help.
However, I will say the property manager TIFFANY has done a great job helping me handle my account over the phone.
She called me the day before Thanksgiving and the Monday right after the holiday weekend to make sure that I was taken care of with price and late fees.
TIFFANY is a hard worker and a kind soul. She handles five properties by herself but went out of her way for me. Her customer service is awesome.

!BEWARE! If I could give this place negative stars I would. I went to go move into it today and wound up moving out of it today too. I purchased a unit online and reserved it and it appeared to be easy breezy….BUT
I first got there and the door to the building was jammed and looked like someone tried to break into it before. Then I go inside and it reeks of urine and rat poop. It looked a mess and was nasty and I should’ve known then but it gets worse…. The elevator wasn’t working so I was unable to get up to the floor I needed to and was forced to take the stairs. And then I bring up all of my stuff into the unit and it didn’t lock properly. It appeared that someone previously had tried to break it open and it must’ve worked because it completely misaligned the lock and the door latch. I’m appalled that no one thought to check and make sure it locked before another person used it. And don’t expect to get help at this location because you won’t. There is no one there to help you besides a virtual assistant who can’t even do anything for you either. After spending almost $90 and only receiving $30 of it back, I highly recommend you stay away from this storage unit.

After you pay for your unit you will find your storage is already locked and someone else using it, they just want you to pay. My advice to go for a different place!!!!