Public Storage

Worst location EVER. 2 people hung up the live call while I was mid sentence - one named Ashja. Was told they would give us another unit at the same rate as a smaller one due to maintenance issues on their behalf, however, they still charged us the regular rate (which is 2x the rate that I booked). I Spent over an hour trying to access the property when it kept telling me I had an incorrect code. They reset the same code and magically it worked just to finally get to an elevator that DOES NOT WORK to access a 3rd floor unit…. They accommodated us by moving us to the 2nd floor….. I returned 6 days later just to find out I can’t access my unit on the 2nd floor because the elevator STILL does not work. I informed the workers that my disabled husband would not be able to access any of these units without the elevator and she (an agent named Michelle) told me there was not she could do.. when asking for my full refund she then told me she wasn’t sure I’d receive one due to having booked the unit on 8/24…. Today is the 1st of September….. lastly, I booked this unit 08/24/2023 and paid a total of $116, why did they then charge me $109 on 09/01/2023…. For a 6 day prorate that just doesn’t make sense considering I’m not renting a $400+ monthly unit. This is THE worst experience I’ve ever had and you can’t talk to anyone in person, it’s only an automated full service assistance. Would not recommend this location to anyone which is ridiculous considering this location is less than 5 miles from my home (Franny was great - thanks for your help)

Rented a space that said it was ready. This property had an un-manned office with a kiosk. First my gate code didn't work for hours on my move in day. Finally when I got my gate code to work, went to my unit and there was a blue Public Storage lock on the unit and I couldn't not access. Called the property manager and left multiple messages. Called the 800 number and could not speak to a human, just sent me back to the location property manager. Finally got through via a live chat and the best he could do was reach out to the property manager for me and he told me I would get a call in 72 hours.. don't rent here.

This is the Worst experience ever. Gate access code provided never worked. There are no one answering the phone nor is there anyone at the site incase something like this happens.

The worst experience ever! They literally charged me for my month service then when I move all my belongings the same day I’m charged now the gate code don’t work I spoke with 10 people no one wants to resolve the issue only push you off to someone else to deal w/it there attempt to fix the gate code link being broken is by charging my card for the next month SCAM!!!!! I literally just had to move all my belongings back into my home which I’m set to move out by tomorrow bottom line is find another storage place where people actually want to work