Public Storage

Service was great

Amanda was very polite and helpful. Her hospitality and patients made our experience 10/10.

Awesome awesome office manager super clean would recommend to anyone

⭐☆☆☆☆ Heartbroken and Disappointed – Entire Home Sold Despite Full Payment

I am beyond devastated by my experience at Public Storage – 271 Blanding Blvd, Orange Park, FL 32073. On February 3, 2025, I called to discuss my storage unit's late payment after receiving a notice that my unit would be auctioned off after February 21, 2025. I made it crystal clear to the manager that I would be paid on the 21st and planned to settle the entire balance, including the lien fee and lien sale fee, on that date to avoid the auction. The manager assured me that as long as the payment was made on or before the 21st, my unit would be safe.

I followed through exactly as promised and paid the full amount on February 21st. However, on February 24th, I was shocked and heartbroken to receive an email stating that my unit had been sold.

I am a single mother with two small children, and my entire home was in that storage unit — including brand-new furniture and bedding for my girls. Most heartbreaking of all, the unit held irreplaceable personal items like their birth pictures and other sentimental belongings that can’t be bought.

When I called, the staff had no answers and escalated the issue to the district manager. Despite my extensive conversation on February 3rd, where I was promised my unit would be safe if paid on or by the 21st, they still went ahead and sold everything.

I am now desperately trying to find the person who purchased my unit, hoping and praying I can retrieve the sentimental items that mean the world to me and my daughters. This experience has been nothing short of traumatic and completely unacceptable. I'm praying someone calls me back immediately.

Their negligence and lack of accountability have cost me my family’s home and cherished memories.