Public Storage

We had a tough time and needed storage to help us through the hurricanes. Brian was an awesome help. Location is very well run and super clean.

The service at this location was excellent!! We wanted to look before we decide which size and Brian was so very helpfull!! He answered all of our questions professionally. Thank You!

Very disappointed in the customer service and empathy both of the on-site staff and the corporate office.

Hurricane Milton was two days ago. I received an email yesterday saying they were open. I went to the building yesterday to get much needed supplies and was locked out. There was no apparent damage to the building, the lights were on. I came back today and the gate was still locked. I could see someone walking around inside the office, but they would not come to the door. I was unable to get an actual person on the phone but was able to chat online with a representative and they were not helpful.

Eventually, the on-site staff came outside for something else, and I got their attention, but they refused to let me access my storage unit because the email saying they were open went out “too early.“ I explained the situation to him, but he refused to unlock the gate and let me even walk back. In the time that I was there, multiple people came to try and access their belongings, needing things like spare parts for generators and tools to repair hurricane damage and were turned away.

The whole reason I moved things to the storage unit was so that they would be safe and I would be able to access them after the hurricane. To not be able to enter the premises, even though there was electricity and staff on site is ridiculous. I will definitely be relocating my belongings to a locally run storage business that understands people’s needs during and after hurricanes.

Additionally, there was debris in the parking lot that could easily create a hazard for vehicles, turning in off of Tamiami. After two days, I would expect them to have cleaned up such a small amount of debris.

Brian gave us great service.
He had an amazing calmness after Helene the horrible storm.
The time and care he took with me was incredible.
Deanna

Brian was very helpful and professional. Great service.