Public Storage

Rodent infestations, thefts, poorly maintained units (always struggled with getting the roll-up door open, even after several service calls) and staff is rarely available

I would NEVER store at this place again

This place lies about the rate of their facility and hides it under the wording of online rates that's not true at all it's actually supposed to be the promotional rate because it's not an online rate that is continued until there is a need for a raise in rent due to property repairs or the ongoing rate for public storage it should say that it's a promotional rate and that that rate will change in a set amount of months however that information is not shared with the renter also that you should know this facility will charge you two and a half times what you thought your online rate is going to be at the end of whatever promotional rate the you agreed to once your things are on their property they feel that their right to raise rent to astronomical amounts is okay there is nobody in the company that is able to tell you the cap as to how much they can raise the rent so I'm assuming no Cap exists you'll just keep going up and up they also can't tell you why. But we do know that they do know upgrades to the property and that when it rains your storage facility is unavailablemost other states have a cap on how much the rent can go up and that cap is 11% in a year period of time however with public storage my rent went up 200% in less than a year. That's huge as somebody who rented without having any income verifications or anything and having no idea if I would be able to afford that even though it didn't matter to them now because they have my property already so I'm the one in the situation anyways I won't go on and on the take away from this is if you're looking for long-term storage and you're looking for somebody to be honest with you and upfront about what the pricing will be before you sign up this is definitely not the storage for you these people are rude unhelpful and frankly overpaid obviously. Do yourself a favor and pick any other facility I say this because I wish that somebody would have told me to save myself the headache the time and the hassle of dealing with public storage
I'm finally out of this horrible situation, and think I see the light on the other side.
But wait
Now I'm getting harassing phone calls, saying I owe $106 and I'm not even using their storage anymore. Not to mention my rent started out at $46 bucks a month and ended at $89. Where the he** did they come up with $106 for an empty storage locker? Who's doing the math here? I wish these horrible people would just leave me alone. They have gotten every last penny and moment of patience that I'm ever going to give them, at this point.
Like I said, run run run far away from any public storage facility.
I will keep you updated with whatever comes next from this company.

Good Customer Service!! Always smiling ?

Management at this Public Storage facility is nothing but TOP NOTCH!!! HANDS DOWN!!
It goes a long way when mgmt shows that they care about customers as “PEOPLE.” As well as care about the property/business as if it were their own. Coraleen and Dylan actually care about their customers. This doesn’t exist in the “Dog eat world”storage rental business these days… I will keep coming back! I will keep referring family/friends here.

Thank you Coraleen and Dylan!!!

MJR

It's really really good service from everyone