Public Storage

Thank you to Diane for helping with our move to a smaller unit in Public Storage. She was very willing to help in any possible and did all she could to make this transition easier?

Make sure you do your research before signing a contract with Public Storage. We moved out of the country and needed a 10x25 space to hold some of our household goods for up to 7 years. Public Storage advertised the lowest rates so we signed a contract. After only 3 years, we had to take a trip back to the US to move our goods to another storage facility (Storage Q in Festus, Missouri owned by a nice couple). It was well worth it. What we learned about Public Storage (and other corporate-owned storage facilities) is that they hook you in at a low rate and begin raising rates steadily, thinking that people would rather pay the higher rate than go to the trouble to move again. Our rate started at $138 per month and after three years, we were paying $421 per month (a 205% increase). Even after the first year our price rose by 54% (which is way beyond the cost of inflation). I called them several times and they said that I could rent one of their other storage units at a lower price and move my goods to that one - which obviously is an absurd thing to have to do. By policy, they allow you to delay one increase, only one time for three months. After that, they do not negotiate and keep up the steady increases. Had I kept the unit for seven years, I would have ended up paying the price of a two-bedroom apartment. Public Storage is unscrupulous. Just doing 5-minutes of research you will find many similar stories. So my recommendation is that if you need a rental unit for more than 6 months, do not rent from Public Storage.

We have been long term renters at this facility. When we recently needed to add more space, I made an online reservation which put our new units on a different floor from our current unit. Diane was able to easily accommodate our request to remain on the same floor and process our new rental agreements without any issues. She is professional, polite and very knowledgeable.

Extremely clean, secure and warm inside during winters. Your car drives into the building so when you load and unload you are right at the elevator.
Cooperative staff is quick to help.
I needed a bigger unit and the nice lady found me one near my old one so I would not have to cart my stuff all over the place.
I do miss the carts they had by the elevators to move stuff around in . I hope they bring those back.

Save yourself the trouble and rent from another place!

This building is suppose to be humidity-controlled but 85% of the time the door to pull into the building is not working and is left open for days and weeks at a time (they always say they are waiting on a part to have it fixed). Why has the door been broken and left open 7 times in 2024? Also, the rent increases every 5 months.

Yes, the staff is friendly, but they can't maintain this facility, but the staff and management/owners are rarely at this location in person or answer the phone.

When it was owned / managed by a different company 7 years ago, this place was top-notch and secure. They had visible cameras and monitors throughout the building, event on the first floor where the elevators are. Now, the only monitors are in the office.

If you're renting here because it is humidity-controlled or has A/C, you're wasting your time and money as the door is always broken and left open so renters/customers can enter to load/unload their belongings.

January 2025