Public Storage

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you into making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: 'Hurry...Hurry...Hurry.... storage units are renting fast'....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their 'FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers.

After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know.
Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing.

This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business.

Public Storage has terrible reviews on the internet. That's KARMA!

Reserved online, was the same called and told that I could finalize in store when I checked in. Arrived with all my things to store and the doors were locked, no one answered when I called the store directly. Called customer service and they couldn’t get a hold of the store. Was told I could finalize thru the app but that I would be charged $30 for a lock even if I don’t need it. Avoid this place, they are terrible.

Very helpful and attentive staff. Safety precautions are great and the units and temperature controlled. Would recommend.

Erin is the best. So knowledgeable about all my needs

Heidi is a fantastic manager. She was able to answer my questions and get us in our new unit ASAP. I have been renting here almost six months. The building is always well maintained. The only thing is the rent can really jump after three months. So if you need it long term, pay several months in advance.