Public Storage

Great interaction and customer service! Thanks Edward

Staff was helpful in finding the right size storage.

No issues, everything went well

Was rather upset getting down there n no one in office to rent storage from called the number online and the Vivian on the other side of my call was so amazing n helpful thank you Vivian

Very terrible experience with my time & money. I got to the location & there was no manager on site to direct me to my storage unit. The storage unit listed on my rental contract showed 6 digits, which there were no storage units at the location with 6 digits. I called customer service numerous times & received no help. One representative sent an email to the manager & told me to just wait. Mind you I had movers sitting outside of the storage waiting for 2 hours which cost me more money. The customer service representatives were extremely dismissive & could not direct me to my storage unit. One representative told me that I could possibly only receive a partial refund which I argued that this was completely unfair due to them neglecting to get me into my storage unit. I had to end up going to a completely different company just to store my items. Mind you it was freezing cold outside with snow everywhere. Hours upon hours later that evening, I finally got a call back from the property manager who referred me to his boss (whom he had no clue what his name was), to provide my refund. He did not reach out to his boss for me but just provided me with a number. I’ve called the number 913-888-0388 so many times & have left countless messages with no return call & no full refund. I would not recommend you waste your money nor time on this company. Extremely poor service & they are willing to take your money but not fulfill the rental obligations.