Public Storage

I went to my storage today and usually it no one there since it's a kiosk but i met Kelly today and she is just wonderful

Kandi has been so courteous and helpful when my family needed storage units this summer. She took care of us very kindly and professionally. The units are very clean and well-maintained as well. I would definitely recommend Public Storage!

Rented a storage unit in August 2023, it’s a 10x10 climate controlled unit. Rates increased from $95/month to $117/month in February 2024. I received another notice this month that rates are increasing to $140/month starting November 2023. This is a month to month service so I’m not shocked that they price gauge once you have started using the unit, but I do think it’s worth making others aware since it’s almost a 50% increase from my original price 14 months ago.

However, it’s difficult to get accurate information regarding move out requirements. I left a voicemail and never received a call back so I spoke with someone from the customer service department about move out requirements. She said as long as we moved everything out and removed the lock by the end of the month we were good to go. A few minutes later she said I had to call back and submit a ticket 48 hours prior. She said there was no sweeping needed as long as I’ve removed our things, then said it should be cleaned. She said to keep the lock also, but I am not sure I should trust that considering the contradictory information that has been provided.

They don’t refund if you move out mid month, but advised me to go ahead and take the lock off, basically to rent out a unit that’s already been payed for for the month.

All in all, expect price increases every 6 months, poor customer service (with no reference number provided for proof of what you have been advised), and try to speak with someone on site who can give you some type of proof of move out.

this is definitely the worst storage unit I’ve ever dealt with. The overcharge for everything and literally do not ever have anyone on site. The late fees are ridiculous and if you don’t have insurance you have to pay 20$ for their insurance. You can definitely get a bigger unit for way cheaper somewhere else. Oh and if you’re a day late just be prepared to not have access to any of your things and get charged a 30$ late fee.