Public Storage

Could not access unit on move in day. Door would not open to unit. No live staff here. Kiosk call said they had 72 hours. Had to get another unit at another company. DO NOT RECOMMEND THIS STORAGE UNIT PLACE TO ANYONE.

Just had an inconvenient conversation with the employee that approached me in an unprofessional manner, if you’re going to talk to a customer please don’t harass them beforehand. It shows this company has no respect for customers.

9 out of 10, elevator is broken and they don't know when it is gonna be fixed.

Sometimes, this storage facility serves as a homeless shelter btw...

Minimal customer service. MINIMAL.

Absolutely find a different location or perhaps different company. No one works there, instead you have the extremely dystopian option of struggling to connect with a “representative” over a sad FaceTime style kiosk. Do they know where things are? No. Can they come and view a problem or troubleshoot? No. All they can do is stick to yet another nightmare customer service script that gets you both nowhere. Public Storage is not a company that should be attempting (and failing) to use a “self-service” style model