Public Storage

This review is for the commercial property at 500 E Arapaho Rd. in Richardson. Due to poor management we will not be renewing our lease agreement with Candess Wing at Public Storage.

When we signed an agreement we expected the air conditioner would be working appropriately enough to be deemed rentable condition.  We went without air conditioning in the extreme heat and drought when we first signed this lease.  The place was unbearable to work and having the HVAC system repaired or replaced took far too long in and it happened to be replaced after the major heat wave had ended

I have reported roof leaks on a couple occasions and it has never been resolved.  My bay still leaks all over and is unfit to store expensive equipment in a large portion of the unit.

The 3rd and final blow is the mismanagement of our bank account information and the inability to reach out to us to inform of any error.  You waited to stack 3 months of late fees and then threaten us with a non-renewal of our lease agreement instead of reaching out to us when you ran into an issue.  The issue is you have the routing and account number backwards.  And Public Storage is unwillingness to make contact with us with an error in payment has to be the most unprofessional way to handle this situation, and the cake topper is Public Storage does not waive late fees that could have been fixed on May 1st if someone reached out to me.

I also have lost trust in your tenant portal system to securely make only the one time payment so I will be mailing a cashiers check.

I will leave the unit in as good of condition as it was leased originally and I do intend to receive 100% of my security deposit mailed to my headquarters.

As a busy entrepreneur traveling from Dallas to Corpus Christi, I do not have time to deal with inadequacy.

Just run - fast, hard and far. It is in a terrible location, it’s filthy, majority of interior lights are out, my climate control unit has zero heat or AC. It could easily be used in a horror movie. Not kidding. And with no warning or notice, my rental rate increased by $25 per month. Couldn’t get out of there fast enough.

Very clean.

There are homeless people that live in the storage unit down the hall from me.