Public Storage

Was hard to find my storage as they don't give any directions no person is there you have to ring the machine and wait for a person to answer even they said the place was confusing.

The staff is polite and shows concern for what may be going on.Thanx mark

Would not recommend Public Storage at all. I reserved a spot online and was forced to pick a date prior to the day I would arrive in Texas. I didn’t think anything of it. When I arrived to location half of the doors to the facility were either propped open or didn’t lock. Then there was a person half dressed in the hallway bathing themselves. I contacted the support line and told them of the poorly managed facilities and asked them if I could cancel since I haven’t taken possession of the unit. I was told no. I then asked if I could at least transfer so that I didn’t have to move around someone bathing in the hallway. The customer service person on the phone woke up and chose to be an unhappy crabby patty; they didn’t care to listen about the situation. They decided weren’t going to be helpful and had an elite attitude and very little effort. They sent me a new contract but the unit wasn’t the same price or level (2nd floor vs 1st) I originally had. When I went back to visit the new spot, there were couches and furniture blocking doorways and again main doors weren’t locking as promised. I called customer service again to explain there were safety concerns and that this location isn’t managed well and that I would really like to cancel. Keep in mind I never took possession of any unit. They TOLD me my contract was cancelled. After a couple weeks of emailing and calling I did receive a refund. Since then I have been harassed weekly regarding my account being late. I can’t get anyone to answer the phone, the automated phone line is a joke and only wants money, and the property manager only sends emails never responds to them. I am all for innovation but public storage is doing it wrong. Stay away. 100% headaches - 0% customer service.