Public Storage

Rented here for over a year. Water damage on pretty much everything. Insurance through them is absolutely awful. Requires original receipts, which not everyone keeps. Was never notified about all of the water damage, which is odd since they claim to look at all storages from the outside daily. Water was coming out of the door. I moved out on 10/31/24, they didn’t accept it as the water damaged furniture was still in it. Crazy because you’d think they would at least for me the favor of throwing those away. Again, since the insurance is awful and never got notified about water damage. They claim it came from the roof. Why was that never addressed and why is some place that is very expensive have old roofs??? Now they put it up for auction, sucks for the person that got it. And now I have an outstanding bill for $1,000+. Also prices are ridiculous. I understand inflation, but our rent went up over $150. Crazy for how much water damage happened and I’m not getting reimbursed for anything that was in there. Do not rent here. Do yourself a favor and make the drive elsewhere to a better storage facility.

Here's the updated review including mention of predatory rental increases:

I’m extremely disappointed with my experience at Public Storage. They recently raised my rent by $38 a month with no warning, which feels like a predatory rental increase designed to squeeze more money out of customers. This makes it unreasonably expensive. To make matters worse, it’s impossible to get in touch with anyone in the office—there’s no customer service whatsoever.

The facility itself is in terrible condition. It’s filthy, littered with debris, broken-down vehicles with missing parts (fenders, hoods, etc.), and old mattresses. The inadequate lighting is a major safety concern, especially for the units with 24-hour access. Many vehicles are being used as trash bins or makeshift storage units, adding to the clutter and disrepair.

The worst part? The unbearable smell of urine, likely from the homeless population or the feral cats roaming the property. This place feels neglected and poorly managed. Save yourself the headache and find a more professional storage facility—this one isn’t worth it.