Public Storage

Exponential Rate Increases – Misleading Rental Agreement

If you’re considering renting from Public Storage, be prepared for harsh and frequent rent increases that aren’t clearly disclosed in your rental agreement. In section 2.2 in the rental agreement it’s stated, “rate MAY change with 30 days notice.” However, after speaking with customer support staff and a customer support supervisor, it was disclosed that my rate WILL increase by 15–25% every 4 to 6 months on average based on “availability” and “the market”.. something I was never made aware of when signing the rental agreement. I reviewed section 2.2 within the contract and all that is stated regarding rate increases is that it MAY increase with a 30 days notice, not WILL increase every 4-6 months by 15-25%.

In my case, my rent jumped 33.5% after the 4th month (from $230 to $307). At this rate, I calculated that within two years, I’d be paying over $1,000 per month for the same unit. Had this been disclosed upfront, I never would have signed. There is a huge difference between MAY and WILL. This could represent contact misrepresentation through unfair pricing tactics. Additionally, based on my research, I’m not the only customer experiencing this.

If you’re looking to use Public Storage, expect to be taken advantage of. I strongly urge potential renters to research this company thoroughly before signing a contract. Public Storage’s deceptive business practices are disgraceful, taking advantage of customers once their belongings are stored. I’ll be sharing my experience across multiple platforms to ensure future customers are aware of what to expect.

Don’t get taken advantage of.. Look somewhere else for storage.

OMG! This place is filthy !!! It’s pointless to inform the staff about anything because nothing will be done about it! A customer moved out and left items although the hallways I was hoping it would’ve been cleaned by now but of course it has not! The elevators never get cleaned the least they can do with all those price increases is purchase a vacuum cleaner! If you want an expensive dirty facility this is the place for you!!!

The white bold eagle guy gave great service!!

Today we Visit this public storage is looked so clean inside out , spoke with store manager his name is TY he’s so nice person and he answers all questions I had is very helpful , today we very happy , and we will tell all my friend and family about this public storage on this Christmas coming up . Thank you TY .

Ty was wonderful ..great servie