Public Storage

Easy process

Jenn and Dallas were super helpful when I was at the property.

Terrible customer service. That alone has me trying to get my things out and find somewhere else to use. Also, they have maybe 3 carts? Which isn’t useful when there is almost always multiple groups of people when I’ve gone and they are always taken. You’d think there would be enough money that they can afford a couple more. And they won’t do anything when one group takes all the carts and don’t actually use them. There may not be rules against that, but good customer service would be them mentioning to a group if they aren’t actually going use all three carts, they should return them back to the area for other guests to use. But again, they lack good customer service, so I’m not entirely surprised.

To start, we are still interested in renting but I wanted to document an experience we had with a representative on the phone. I don’t think this person resides within the Hutto location, but we called to see what availability they had, we wanted to view the size to ensure it would be enough space. The representative we spoke to, Rick, was very condescending and rude. He questioned why we even wanted to look at a space, stated that “no one looks at them, it’s just a garage.” He quoted me on the price of a space, which was slightly different than what was showing online, I asked if he wouldn’t mind explaining, his response was, “well online doesn’t show the hidden fees now does it?”
I felt like I was obviously wasting his time and he was having a bad day. Please don’t take it out on your customers, especially when we just had generic questions.

I was initially frustrated and disappointed with my experience at Public Storage due to some issues with my move-in and billing. However, Rick completely turned things around! I am honestly shocked and delighted by how he handled the situation.

He went above and beyond to address my concerns and ensure everything was made right. His professionalism and dedication to customer satisfaction were truly refreshing. What started as a frustrating experience ended on a high note, thanks to Rick’s efforts.

If you’re looking for a storage company that values its customers and makes things right, I can now confidently recommend Public Storage. Thank you, Rick, for your exceptional service!