Public Storage

Justin was awesome and made our rental experience painless.

The good:
- Initial entry cost is great
- Air conditioned
- Clean
- No dead bugs

The bad:
- No sign at turn in. Miss it every time and not convenient to turn around.
- One dolly and it's usually in use. No access to find another dolly.
- Code to elevator opens the doors but doesn't allow you to choose floor. A lot of exits to re enter code hoping it works.
- Rate does not lock in and you will very soon be paying more than market rate, which makes not having a sign at the road even more annoying ?

This was our first experience with storage units. Many moves and tried hard to avoid going that route but it finally happened. First of all, the location at 620 near Bee Cave was super handy and somewhat hidden from the main road which felt more secure. The process went smoothly as we were shown the space and security measures. The facility was clean and well lit. Good experience but when it changed to a GREAT experience is when Judy Jones helped us out on day 2 of our somewhat complicated move. She was nice, helpful, professional and really simplified the process as we were scrambling to add another unit and more codes with a moving company on a time clock. Judy made a stressful situation easy and left us smiling. Thank you Judy Jones!

Justin is GREAT, hire more like him and give him a raise!

Justin was very helpful and courteous!! Highly recommend Public Storage!