Public Storage

Hi just got started with public storage and had a great experience. The app, directions, and mainly Cora were great. I live right down the street and I asked about the police presence given some of the other reviews. She assured me they’ve taken steps to up security and I believe they have. We don’t live in a perfect world and people will always have bad intentions. Good on them for doing what they can to prevent this. Facility is clean, wasn’t busy, and appreciate the tech to basically be entirely touchless.

I had a Memorial Day special sign up price, asked if the price stays the same for the length of time I rent. They said yes. After about 3 months my price went up by over $100.

In addition, my unit was “inside” through a door with a code from 1-5. These doors locked and no code was provided on how to get it. No building manager to be found in person or over the phone. Thankfully I left a voicemail and someone at the Parker storage unit picked up and provided the code and said that this was a common issue and wasn’t sure why they didn’t inform anyone…

All in all poor experience.

Cora was amazing and did so much more than expected. She took a lot of time and care to get me taken care of

Bryan, at the Highlands Ranch Public Storage, was immensely helpful to me. Public Storage app was less than helpful. He was able to walk me through the website and get me taken care of. Thank you Bryan!

Bryan at Highlands was incredibly helpful! The app was not working and he helped me navigate the on-line site. Thank you!