Public Storage

Along with several of the other reviewers here, my unit was also burglarized, and several thousand dollars of goods were taken. The property manager has never run so fast when I told him what happened. He threw the 'Orange Door' pamphlet at me and said I dont know what to tell you and vanished. UPDATE*** I just heard from Orange Door Insurance and they are DENYING my claim because there is 'No sign of forced entry' despite pictures of boxes ripped open, furniture broken, thrown about and complete and utter disarray. Everything in my unit was moved in by professional movers, under my direct supervision. Again this was behind 3 different coded locks. This is definitely an inside job. DO NOT TRUST YOUR PROPERTY HERE!!!

I have had 2 storage units here in HR since 2021, paying on them both while living back home in MI. There's a story behind all of that but I would have to write a novel! I would just like to say, after dealing with a few other employees during my time there, BRIAN has been incredibly helpful and was able to help me more in one day than the others were able to do over the last 3 YEARS! I would literally dread it if I would have to call the office, knowing nothing was going to be accomplished. I look forward to eventually being able to get our things back home, but until then, I am very happy to know that if any more issues do arise, that he will have no problem handling it for me. Thank you so much for your help, Brian...You are doing an AMAZING job!!

Needed some assistance and spoke to Bryan. He worked with me and solved my issue. Great customer service by Bryan

Bryan’s customers service was great thank you Bryan for your help

Excellent customer service, Bryan was awesome to talk to and he was super helpful! Thank you!!!