Public Storage

I needed to find a storage unit without a lot of notice, and I checked out this Berthoud location. Big Rob was on duty and addressed all of my questions and quickly put my mind at ease choosing this storage option.

Big Rob is literally a top star storage unit manager. He has a security mindset and is always ready to help in any way he can. The units are are new and clean. Much much better than my other unit I have down in Littleton.

Zachary was helpful and understanding over the phone, and Big Rob was friendly in person. Grateful for the easy experience

Dario have me great service

Used to be 2nd Street Self Storage, I dealt with Nicholas and Chineze (pronounced Shi-knee-zee, I dealt with her the most) their service was decent and timely... Sometime around 10/2024 got bought out by Public Storage... Customer service ceased to exist. I cannot agree with the new contract through their app, nor can I upload any documents... As a result I cannot upload proof of insurance so they charge an additional $30 (approximately) a month for their insurance. I tried using their 'chat' feature during business hours to try to resolve this issue (see photo) only to no avail.

I access this storage maybe once every couple months (it's a business storage), I have an auto payment setup, in my opinion; it's not worth it... $135/month for a 10x10 then they charge an additional $30 for their insurance... It's not worth it.

(Update)

On 12/10/24 I got a phone call from Dario, I explained to him what had been going on for the low review, and told him I will update the review... So here it is... Prior to the 10th I had called customer service in another attempt to talk to someone. I finally got someone after several minutes of waiting and a prompt encouraging me to call back on another day. I told the rep I'd like to make an appointment to talk with a person at the facility (since the rep couldn't help) to fix this charge. The rep said they sent an email to the local manager for me to meet with them the following day. I get there at the location and wait, no one is there, the building is unlocked though. I waited about 15 minutes and someone was there (his name is Morgan) but he was waiting for an appointment for 2 pm for some other person who was a new customer (it wasn't me, my appointment was 3). I explained to Morgan about the charge it took us until almost 4 to figure everything out. *The $30 was NOT for insurance, it was the difference for changing their billing cycle.* My billing cycle was on the 17th (auto paid for Nov 17th-Dec17th) I got billed $26.some change on the 1st of Dec for the difference of the 18th of December to January 1. (Not the way I'd do it, but we are all different) The problem of LACK OF COMMUNICATION is still there, I just can't to clarify it's not for insurance, billed for Dec18-Jan1 on December 1 after the auto pay had already paid from Nov17th-Dec17th.