Public Storage

Since the beginning of this year, I have rented 2 storage units at this facility. Generally, it's been a good experience. So good, that I contemplated moving my camper and other belongings from Berthoud Lake Storage to this facility. Thank God that I didn't.

Recently, I had to make some changes, and because of those changes, I no longer needed these units. I contacted management and informed them that I wanted to end my lease and surrender the units. They proceeded to inform me that they were going to charge me for an additional month because their contract allowed them to do so. I pay early, middle of the month each month, and because of that they are saying that I didn't give them 7 days notice. Terrible. Its the 13th, and the month has 17 days left. Turns out the issue is that they changed my start date on my contract retroactively because I asked to pay on the 15th each month. Not cool.

Fast forward to today, when I went to collect my belongings, I accidentally left a of couple boxes behind. The only reason I know this is because almost immediately after leaving the facility I received a phone call from an Oregon number, which I didn't answer for obvious reasons. It was the owner of 2nd Street Storage explaining that she felt they had a good relationship with me and that it was 'wholly unacceptable' (her words) to leave debris in their storage units. When I returned to collect my forgotten boxes, I discovered that they had locked me out and if the gate hadn't been open I wouldn't have been able to comply with their request.

Frankly, the experience left a bad taste in my mouth. Everyone is allowed some grace, but that should go both ways.

They do not deserve one star. BEWARE! Make sure to read their lengthy contract. First of all, they are not there on week ends when most people move. If you call with a need, forget it. I called on two different occasions left messages and did not hear back til 2 days later on both calls.

Being a new facility, they should have checked each unit to make sure they were accessible because the 1st unit I was not able to open because the lock was not lined up with the opening, so the lever was stiff. I tried several times. That was one weekend wasted. Also, there was a huge section of ice by the door to enter the building that they neglected to address. I was concerned about falling.

So the next time I came I was all set to move into another unit and when I asked for the equipment, I could not believe what they expected me to use. They had two small, flimsy pieces of equipment that quite honestly I have never seen at any other facility in my lifetime. It was not professional by any standard. I have moved a lot and have stored a lot and never had I seen anything like that. I would have had to make 30 trips. No wonder they are open til 11 pm. So I decided I wanted to cancel after 4 mistakes on their part and they refused to return my $50 when I never even got to move in. The female, who initially tried to come off as friendly and helpful is a phony. She had the nerve to tell me she would not refund my money because I did not move in right away. How lame is that? Yeah, the 1 st week we had sub zero weather. I tried right after it got warmer which was after the first week when I ran into their issues. All of this happened within 3 weeks and she should have refunded my money.

It’s always a good business practice to refund someone’s money when the company does not deliver what is expected.

Response and communication is A+