Public Storage

Automatic is awesome

The only reason public storage on eagle road gets 2 stars is because of the cleanliness. That’s the only good.

Now for the bad. Customer service is nonexistent. There are people who want to pay with cash these days. Since the on-site manager was never there, I tried to use the kiosk. That almost never worked. So I had to drive to another facility about 5 miles away just to pay. Speaking of that, the cost. Public storage just wants your money. During my rental, I noticed the same size unit going for cheaper so I asked for a rent deduction. Shot down multiple times. These people are nothing but money hungry. And lastly, moving out. Good luck getting ahold of someone. When I did after going through the horrible automated system on the phone, I finally was able to speak to someone. Lacked empathy, screaming kids in the background, thank you for your time, bye.

In conclusion, I would not recommend this facility to anyone if customer service is a big deciding factor

It's clean and priced fairly. My only complaint is that the door doesn't automatically open when you leave and you have to drive at a weird angle to get the app to work. Even then it doesn't always work and you have to get out of your vehicle to open the door, which is kinda annoying.