Public Storage

Jenn was so amazing!

I was required to pay the $20 lock fee in order to complete online sign up process. Lock was to be provided at unit upon arrival. Access to the units is until 9 pm. If you get there after 6pm nobody is there at front office. No lock provided when I arrived at 6pm. Had to get my own lock during high wind power outage… entire city is blacked out.
Tired of online signups and companies who are quick to sign you up, charge you but fall short in the details. A couple of folders with important info is all I wanted to store, other than that it sucks paying a monthly fee for storing my things which I can live without if I had to.

Had items stolen.

A bit of info about the property

The past property manager 'Aeisha' would encourage people give her positive reviews to help her get promoted(im sure you can tell by the vague positive reviews you will see for this location) . She would sleep on the job often and was never present.

The new one 'Jennifer' has limited knowledge of her job. Not sure how she was hired or if she's a replacement until someone with more competence can step in.

The district manager 'Fernando' has no intention of helping clients. Merely passing time with excuses about how he's never available.

I had items stolen from the site. They said they called me 'lie' .. and didn't receive a call back. However if I were late on payment, they'd leave several messages. Smh. You can't make this up. I beleive they stole the items I'm missing. They are the only ones who has access. Broke my.lock and left it inside storage unit. Claim they have cameras. However wont let me see them. So disappointed in this place. $400/month for one year and I get items stolen before I leave.

Excellent property management here ! Jenn was a pleasure to deal with. Very polite, professional, and informative. Definitely went out of her way to help. Excellent !

Thank You, public storage for your service and security!