Public Storage

I left the storage without locking up my unit!! Door wide open and key in the lock??. The manager with the dreadlocks (im bad with names) he closed the door and locked it up for me . That is some top of the line kind of customer service if you ask me .. i greatly appreciate it keep up the good service .

Showed up to the location for an emergency sprinkler call and when I spoke to manny on site he was very professional and helpful . After talking with manny I left the location very happy with his service !

I was moving from a public storage location to this one and had a movers moving my things when the site manager said they were closed — even though the movers were past the gates. He didn’t care I had all my things ready to unload and paying movers by the hour and literally no where else to move to. I asked him if there was anything we could do and not only was he rude, kinda smirking “you should have read it in your contract terms,” he started threatening us that if we unloaded the truck, there was going to be a violation in our unit and we were going to be cited for trespassing. I was shocked. This is not the kind of response you expect to hear while moving into a new storage unit. He could have shared all he needed to share without threatening us. I didn’t realize public storage could be so bad. I had a great experience in Castro Valley. I should have read the 1-star reviews tho, kinda tells you everything you need to know about this place.

Avoid it at all costs.