Public Storage

The property manager is helpful during office hours - my review is not related to their service, but is related to being able to access my unit during the actual published hours. The gate was/has been nonfunctional several times due to which I was unable to access my unit. Naturally, this amounts to being unable to access the service I was paying for, at no fault of my own. It’s understandable that such things happen, but the fact that this happened several times is unacceptable. Of course, customer service says “there’s nothing we can do.” I caution against renting units here unless you are absolutely certain you will only access your unit during office hours - which, for most working professionals, is an impractical limitation. I closed my unit today as a result of this problem.

Karen is awesome! The customer service here is a 10/10. Everything was smooth and easy. Thank you again Karen!
-Kevin C