Public Storage

I walked into Public Storage and Una and Basir were great to me. Help me very well. Gave me bottled water made me feel right at home. Excellent place.

??

Today I contacted the Ygnacio Valley Mini Storage, on behalf of an 88yr old elderly person who has been in the hospital for weeks. They had received a notice of lien for a storage payment due 6/1/24. I spoke to a manager that demanded payment for June and July. Unfortunately, we do not have access to her funds and the family lives out of the country. I asked if we could have the family member (that is in Thailand) could make the payment online. Manager said no, cash or cashiers check only. I asked if we paid the full $706.00 for June & July now and we moved everything by 7/5 would they prorate the month of July, considering the circumstances. He said they will not discuss anything like this until the balance is paid in full. Meanwhile, the elderly person has been paying on time for years and years. There was no compassion for their long time customers. I will never use this storage company. And anyone that does, better make sure their loved ones have access to funds and the space or they could end up losing family possessions.