Public Storage

Ah, the American phenomenon that is storage. Interestingly enough, you cannot find this in the far east. It just doesn't exist. Americans are pack rats! Including yours truly (getting better about it though.)

It was really easy to work with Lauren, the manager at this location.

I do dislike the phone process of Central Self Storage overall. Everything is routed through a call center. You can never directly call your location to speak with on-site staff. I guess if you have a large portfolio of storage units, this economy of scale makes sense for the owner, but not the customer since the overseas call center doesn't know anything, can't make meaningful changes to your account and is only taking a message basically and you will get a 'call back.'

That said, if it wasn't for solid operational teams at the street level like with Lauren, this chain of storage units would be in trouble.

Other than that, can't complain. Everything was secure, nothing caught on fire (one storage place in the past had that problem) and I always felt like my belongings were very secure at this facility.

I'm a bit fascinated with the facility's box truck which is hardly used. It's for rent, it's not included. There's a discount during your first two weeks...but U-Haul is cheaper still. That's a six figure prop basically. Odd way to spend money. How about not do crazy capex projects like that and just pass on the savings to the customers? Sorry, my business manager brain just won't shut up.

Rare increase AGAIN!! This has quickly not become the deal it once was with 3 price hikes in the 2 yrs I've been there and the mandatory insurance required to store items at this facility. Will be looking at other options so they can shove their latest >10% price increase up their @$$!

I have used various self-storage locations in Northern California for a number of years and Ygnacio Valley Self-Storage is far and away the best I have seen. First, the manager Chris is friendly and goes out of his way to be helpful. Second, the facility is always spotless, I mean CLEAN to the nth degree. Staff is always friendly and helpful. This facility is also associated with the Central Self-Storage group. I give this place five stars and if there were any more stars in the rating, I'd give them, too.