Public Storage

Thank you for Tracie for such smooth and quick experience. I will definitely use you guys again!

Spoke with Peggy, extremely knowledgeable, personable and helpful! Thanks!

I loved the store.Staff were really helpful and assisted us very professionally.

I have used Storage facilities at eight or nine different places in my life and the one at 2497 Grove Way in Castro Valley has got to be the worse location I’ve ever used. The day we moved in there were no carts and we were told they did not even have any carts at that time because people were stealing them and so they just decided not to purchase any more. Our unit was on the 2nd floor in the back and we had a full 24 foot trailer. Several times I saw this same situation happen with others as well. Many times we went there during open hours, but they were locked up with no notice at all. People were showing up with lots of stuff and they were just not open. Last weekend I went there and their elevators were not working and so people had to move things to the second and third floor by one small staircase, which, by the way, they don’t even allow you to use the stairway except in these type of circumstances. You are only allowed to use the elevators which there are two but often one is not working. The lady that works there is very nice, but she has no control over what goes on at the location. I just went there with a carload and the elevators were still not working and the stairway door was locked and there was no one there. I tried calling twice and I just got voicemail so I left messages but no return call of course. So very unprofessional! Save yourself some frustration and do not rent there. They even have a location three buildings down that is accessible electronically only, it is a non-manned location, but it is so much more reliable! I’m seriously thinking of moving back there.

The onsite Team at this location Ann, Adrianna & Justin are extremely friendly and very knowledgeable!! They made my move in a breeze and took the time to find my perfect storage unit for me ! I would recommend this location to all my friends and family ?