Public Storage

Thank you Alex

The front receptionist was extremely helpful and explain for the units we previewed, and was swift if any issues arose.

Beware: predatory pricing! Tried to raise rent 30% after 5 months! Initially seemed like a good deal but I see now how they undercut competition to get you to move in, then raise the rent quickly and in absurd amounts! I called and they did delay the rent increase for 3 more months. But still, the system feels very cold, corporate and unethical. Take your business elsewhere if you can!

I wish there was a zero. Worst customer service I have ever experienced. My daughter had a storage unit here. She was trying to catch up on a payment so she could access her stuff. She had the payment in hand, but when she came to pay it, nobody was there. She even talked to the security camera to see if she could get a response. Btw, during this whole experience, she was on a deadline trying to move from California back to Alabama, so timing was crucial. She came back again and was only a few days going into the next month, and had only left shelves in the unit. My daughter asked the employee there about being charged for the next month, and the employee said they would “work something out”. Later, we get a letter saying she owed for the full month and it had gone into collections- no warning or notice!! We had to pay the charges plus added fees. I tried to call Public Storage and they were the most insensitive, inflexible humans I have ever dealt with and I’m old! They just kept quoting the contract. My daughter has mental health issues and this just about sent her over the edge. Don’t deal with these people if you expect one atom of kindness or understanding- because you won’t find it!!