Public Storage

Amazing costumer service

Kelly helped me transfer to an outdoor 10' x 10' unit(from an indoor unit)which has much better access. Kelly made notes for the other employees to remind them I was looking and within a week & a 1/2 was able to quickly locate and transfer me into my present outdoor 10'x10'.
Nick also helped me on 9/18 by calling me to let me know as soon as the units became available;I came right over to the office and secured the transfer sign-in within a 1/2 hour.

I have had difficult storage experiences in the past as I had moved every few years;I'm an 'apartment dweller'..
I've found employees in certain jobs can get stressed; businesses such as UHaul/moving truck rental and storage places are a 'high stress' job with plenty of employee turn-over.

Kelly continued to help me on the day of the move;she provided me with a very nice cart that was large enough to carry more of my miscellaneous items that weren't in boxes.
I moved/transferred units on 9/19 which was a very busy day for this location because the students had many move-outs as school is beginning now;Kelly was able to handle all this since she arrived,up until 6PM+ when she finally went home.
She anticipated what I needed ahead of time and 'made it happen' for me !

This location hasn't had an on site manager for a while until Paz arrived a couple years ago;he's been great,very helpful and I feel that he's been 'in my corner' numerous times. thanks

Edit: 1/30/25 I cleaned out my unit because I moved and the on-site manager Paz came to inspect my unit even though it was time for his shift to end.
Very helpful, Bill