Public Storage

Great job Clark. Appreciate the service.

Great guys over there. Always helpful

Not doing review on the property itself just the whole company policy in general. I already had a unit at the facility when they sent me a notice that the rental would be increased by $80+ so I decided to move to another unit and made my move in date fixed for the last day of the month (June) planning to fully vacate my old unit by the first of the following month (July) All the arrangements were made and paid online with move in date set for the 30th, of June. I asked the property manager if I was not able to finish removing all my property could they pro-rate me one day in my old unit (July 1st) to complete the move in. I was told they don't allow pro- rated fee's, if I was not out by the 30th they would charge me the full rent for the old unit also for July.
Needless to say we made sure to be out and moved in on the 30th of June. Imagine my surprise when getting a billing from Public Storage saying I owed $28 and If I didn't pay I would also be charged a late fee on top of that. When speaking with the property manager I was told that was a pro-rated charge for the 30th of June since the Public Storage computer system only takes in payments on a monthly basis. When I countered that he told me they didn't do pro-rated payments his reply was they only do pro-rated payments for move ins not for vacating the units. Really bad business practices and not very clear on move ins and move outs. Company just wanting to legally scam people by not giving pertinent information before signing. Currently looking at other option's other than Public storage.

Keanu was the best! Great work. Thanks!