Public Storage

This location deserves one-star due to my interaction with the phone service rep designated for the Kahala location. I say phone because no one was there when I appeared in-person, despite showing up at noon during the listed business hours.

The service rep on the phone stated if you’re looking to reserve a unit, you MUST book ahead of time online first. However, this conflicts with what I am being told by other service reps at locations in Kapiolani and Dillingham. Every service rep told me that if I made a reservation online, then I am ONLY locking in the “online rate”, NOT the locker / storage unit itself. The locker / storage unit would be assigned to me randomly. We want to see the units in-person to get a look-and-feel of the available units and facility before making a commitment.

Overall, the customer service over the phone was VERY passive and unhelpful. I kept getting cut off and referred to further services online, while trying to get my name and phone number. I left the call very frustrated as I was able to view the available units in the other locations. I am especially frustrated with the lack of in-person service during their business hours.

Pono was so great helping me move into another unit!! Mahalo!! ?

Haulani was awesome ! Very friendly, helpful and efficient!