Public Storage

I am unable to use the app to unlock the doors. I have to enter the code at the main entrance and at the elevator. This makes it difficult when moving. I asked the person at the counter, but he was unable to help. He said he would put in a ticket but I have heard nothing back. I have also deleted and re-entered the app three or four times and still doesn’t work. Any suggestions? The person at the counter was as helpful as he could be. I appreciated it very much, very nice kid..

Public Storage customer service got a hold of me a couple days ago and asked me to call them when I went back to my unit so they could help me with the app. When I called them, I got a storage facility in a different town not even customer service They started asking me questions. They said I didn’t have a unit or have an access code which I do. After being on hold for about 15 minutes, they came back and told me they couldn’t help me because I don’t have access to.

Yesterday I changed my review from two stars to four stars because of the service I thought I was getting from customer service But after today with the service I received from the Bellevue Wa facility or lack of it I am changing my review to a one,

We signed up for a unit online, selected a time to pick up our keys, and showed up to find the building locked and no one there. The times they have available on their website apparently don’t correspond to the hours that their employees work.

Dennis was super helpful and understanding to my situation.
Thank you Dennis

As one of the many unlucky individuals who had their storage unit broken into recently I write this review as a warning to those who are looking to rent here or are currently renting.  Last night I received a phone call from an “Unknown” number that left a message saying there was an urgent matter regarding my unit.  When I got a hold of someone at the front desk, I was told that there had been suspicious activity in the building, somebody had broken into my unit, the police had been called, and that I should come down ASAP to check and see what, if anything, was missing. Over the phone, I was given very little information about what had happened.  I did not appreciate how cryptic the staff were treating this issue.  I understand that there is certain information that can’t be disclosed over the phone, but answering simple questions like “When did this occur?” and “How did they get into my unit?” falls into the category of items that should be disclosed to the individual.

After arriving to my unit, I saw that it had been ransacked.  Larger items had been thrown around and bags had been cut open. I felt very violated.  I tried to get more out of management while I was there, but unfortunately, I was given limited information.  I learned that the individuals who broke in had strategically pried the door open at the lock, allowing them to open the door to about waist level.  They didn’t have to remove/cut the lock, cut through the grate that covers the top of the unit, or cut through the sides.  I’m not sure if the thieves closed the door behind them to cover their tracks, or how management knew that my unit had been compromised.  That information was not disclosed.

I had learned from others that got their unit broken into (not management) that this has happened before and that it is a relatively common issue that has occurred in the last year, which was not disclosed upon me renting the unit.  The building appears secure with a code required to access the front door and access the elevator to only the floor at which you are renting a unit.  However, I have dropped items off late at night and noticed the automatic doors to the front of the building having issues closing.  Management is aware of this issue.  While there are cameras visible around my floor, I haven’t been able to locate them on every corridor, leaving me question if my unit is always monitored or in view of a camera.

I walked away not feeling comfortable with my items being stored there, so I left with the items that I could.  I understand that there are always risks with storage units, but if a problem continues to occur something needs to change.  I believe that management needs to be more up front with what they are doing to improve security and prevent these events from happening in the future.  Whether that’s surveillance, better screening and physical verification for new renters to avoid fraudulent renters, upfront communication about when these events occur that disclose the information they can communicate to their tenants. View this as a warning if you are a future or current renter at this location.