Public Storage

I got great help from Dennis to extend my current rate. I highly recommend this place.

I got a unit with them over a year ago. In that time I’ve heard of a few break ins but tonight it happened to mine and several other people’s units. It is clear that someone went through my belongings, tore through bags, cut off tape and what was covering my TVs and couch. Someone with the unit two down from mine had someone break in and cut open 6 of his 8 bags. A girl was talking to the police about how valuable things were stolen from her unit.

The office called us from an unknown number (that’s literally how it appeared when they called us, no number just “unknown”) saying “this is public storage. There’s been an urgent matter involving your unit. Please call us back.” Now obviously they were busy making calls to all of us and dealing with the police so Im not upset about having to call 10+ times anxiously trying to figure out what happened and how bad it was.

It wasn’t until I got there where they again said it was urgent and that “something suspicious” happened outside of, around or to my unit and I needed to go up and see if anything was missing. It occurred to me that it seemed they were being intentionally vague as to what happened but finally I was able to get out of them that the suspicion came from my units door being popped off the railings. I’m not sure the reason it was so difficult to get that out of them, but I had to ask several times before they told me.

This was not the first time this particular public storage has been broken into but it was the first time mine was. Since moving in they have raised my units price 3 times. It was originally $140 a month to now over $249/month. They have raised the price almost $100 a month in about a year.

The building is nice and seems cleanish and new. Climate controlled. Requires unique codes to enter the building and when it’s past open hours (usually open until 9pm) and the same code is always required to use the elevators. They say there are a “ton of cameras” so I would assume they’d be able to figure out who was breaking in using someone’s unique code to get in and up with all those cameras but when I’m walking around I don’t see any cameras. Not in the hallways, the units, and not in the elevators.

Definitely did not want to rent after talking to them on the phone. Very rude. The lady seemed like she hated her job and shouldn’t be there.

Dennis is a very helpful and such a patient person. He helped me through transferring all cancellations from one location to this one although he seems so exhausted and busy but I am really appreciate his service and professionalism. Thank you!

All of our stuff was destroyed by rodents.They ate through our boxes and droppings and urine destroyed a good chunk of our furniture. That does not even start with the clean up/smell dump loss we will have to take. On top of that we were with them for a year and went from $250 a month to almost $400. Basically was paying for a rodent infestation.