Public Storage

Public Storage at this location, maybe all I’m not sure, are crooks if you’re a military member using it for deployment. I have been using this unit since May of last year, so may 2024 and from that time my 5x10 without explanation went up the following:

May 1st 2024 $89
Oct 1st 2024 $ 119
April 1st 2025 $164

You’re telling me in 11 months you raised my storage rent by $75 a month? For military members who have no choice but to pay this becuase we are physically not there to move our stuff, it’s exploitation. No where in the fine print did it say my move in rate was promotional, and that they would raise my rent so high. It’s shady tactics, that they have people move in and become reliant on their unit only to raise it by almost double, anticipating you can’t move. These units are not air conditioned, and it gets very hot in the summer here based on the design of the building.

Also, to add onto this the office is never open so I can’t easily get ahold of someone to talk about this. I am leaving this establishment and going somewhere more user friendly.

I have read the reviews and i see all of the positive reviews and that is NOT the experience i have had. First, they have it set up where you sign up, pay, get your gate code etc, all online. So theorerically, you can reserve it, then come down and drop your stuff of. What they dont tell you is that, after you book online, get your code, drive down in a Uhaul that youre planning to return after unloading that evening, there is a good possibility your code will not work. Customer service wont be able to help you either if its a weekend or after hours or whatever. Then you have to contact the office on the next avail business day (which monday was a holiday) , so you call on Tuesday and you have to make an appointment to come ahow ID. Keep in mind i have a giant UHaul still loaded with stuff that i have no where to put and ive already paid for this storage for a month, i am now paying for the wasted trip down and home (79 cents per mile driven) and ive had to extend the uhaul for 3 more days to wait for the access to the storage. So now im paying $29 per day for an additional 3 days because i cant get into my newly signed up unit and ive already paid for it and dont have the extra money to pay for another one somewhere else. So for me, this was NOT a good experience. I wasnt offered any discount or even an apology for the huge inconvieince and huge cost i had to pay due to their failure to let me know i wasnt granted access to my unit same day as the website confirmed i was. Very frustrating experience. We will see if they redeem themself over the next few months while im utilizing their facility.

Clean place

Today I went into the Raytheon site and Kathee was there and I could not ask for a better assist with seeing a unit and getting an idea on the correct size. She answered and explained ALL of my questions. THIS COMOANY HOULD HAVE ALL OF THEIR EMPLOYEES FOLLOW HER CUSTOMER SERVICE SKILLS!!